APPOINTMENT POLICIES
APPOINTMENT, CANCELLATION, & REFUND POLICY
In my commitment to provide an outstanding experience to all my clients and out of consideration for everyone's time, I have adopted the following policies:
I require a credit card number to hold appointments for all clients.
I understand that unexpected events occur and you may need to cancel an appointment. Appointments may be cancelled or rescheduled a minimum of 12 hours in advance.
No fee will be charged for appointments that are rescheduled with at least 12 hours’ notice.
Appointments cancelled or re-scheduled without a minimum 12 hours’ notice will result in a cancellation fee equal to 50% of the full service or a minimum of $35.00. The same fee applies to no-shows.
LATE POLICY
Please arrive to your appointment at least 5 minutes early. Early arrival allows for a relaxed and unhurried experience for you, me, and my clients booked after you. If late arrival is inevitable, your service(s) may be shortened or cancelled with fees applied.
PAYMENT POLICY
- Illumine Beauty Studio accepts Visa, Discover, American Express, Mastercard, Apple Pay and Samsung Pay.
- Your balance must be paid in full at the time of your visit.
- Cash can be accepted for services and/or gratuity, but please keep in mind I do not keep change.
REFUND POLICY
- There are no refunds or exchanges on services. Please contact me immediately if you are unsatisfied with any service received.
STUDIO ETIQUETTE
In order to maintain a tranquil and stress-reducing experience, please silence cell phones while inside the building.
When in the service area, be mindful of neighboring treatment rooms. Keep conversations at a low volume.
I understand how challenging it is finding time for yourself. For the safety of your children, no child may accompany you while you are having a service unless the minor is scheduled for a service at the same time.
Service animals are allowed. Please, no other pets. I am allergic to cats and dogs.